Strategy and governance
Project Nessie
A managed-services data lake that made service performance, margin, platform, and account information usable for executive decisions.
Context
Managed services data sat across tools, queues, finance, customer experience, and platform operations. Leadership conversations still began by rebuilding the facts.
Move
Project Nessie treated the data lake as a governance product. Shared definitions for service performance, margin, operational health, and account context gave leaders one fact base for tradeoffs.
Why it worked
Platform, delivery, client success, sales, and executive teams could use the same governed data. Margin reviews, service design, and client value narratives stopped starting with fact reconstruction.
Result or expected value
Nessie improved margin visibility, service consistency, portfolio prioritization, and client-facing proof of value. It made the managed-services business easier to run and easier to explain.
Takeaway
A data lake earns its place when leaders use it to govern the business.
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